1) General
a) In these conditions “the company” means Vale Irrigation Ltd
b) These conditions shall govern all sales of the company to the exclusion of any inconsistent terms or conditions proposed by the customer.
2) Price
a) Pricing Structure: Our pricing is outlined based on the products and services offered by [Your Company Name]. Prices are subject to change without notice, and we reserve the right to modify prices at any time.
b) Quotations: All quotations provided by the company are valid for a specified period, typically 30 days, unless otherwise stated. Quotations not accepted within this timeframe may be subject to reevaluation.
c) VAT: Prices do not include any VAT, tariffs, or duties, unless explicitly stated. Customers are responsible for paying all relevant VAT, taxes and fees imposed by government authorities.
d) Currency: All prices are quoted in the currency specified by [Your Company Name]. Currency conversion fees, if applicable, are the responsibility of the customer.
3) Despatch
a) Order Processing: The company will make every effort to process and fulfill orders promptly and efficiently. Orders are typically processed and dispatched within 24hrs from the date of order confirmation, subject to product availability and any customization requirements.
b) Delivery Methods: The company offers various delivery methods, including but not limited to standard shipping, express shipping, and local pickup. The available options will be communicated to the customer at the time of order placement.
c) Delivery Address: Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address, and contact details. Any errors or omissions may result in delays or additional delivery charges.
d) Loss or Damage in Transit: The company takes utmost care in packaging products to prevent damage during transit. In the rare event that products are lost or damaged during delivery, customers must promptly notify the company]. Claims for loss or damage should be made in accordance with the procedures outlined in the "Loss or Damage in Transit" section of these terms and conditions.
e) Delivery Acceptance: Upon delivery, it is the customer's responsibility to inspect packages for any visible damage or discrepancies and make note of them on the delivery receipt or report them to the company as soon as possible. Failure to do so may affect the ability to process claims for loss or damage.
4) Loss or Damage in Transit:
a) Inspection Upon Receipt: Upon receiving a shipment from the company, customers are responsible for promptly inspecting all packages for any visible damage, discrepancies, or missing items. Any issues should be noted on the delivery receipt or reported to the company as soon as possible.
b) Claims for Loss or Damage: In the event of loss or damage to products during transit, customers must adhere to the following procedures:
i) Notification: Notify [Your Company Name] of the loss or damage within 7 days from the date of delivery. Notification should be made in writing and include details of the damage, photographs (if applicable), and the order or invoice number.
ii) Preservation of Evidence: Preserve all packaging materials and damaged items, as they may be required for inspection or claim processing. Failure to retain these materials may affect the ability to process claims.
iii) Claim Submission: Customers may be required to complete a claim form provided by the company. This form should include all relevant information and documentation related to the loss or damage.
c) Investigation and Resolution: The company will initiate an investigation into the reported loss or damage. The investigation may involve coordination with shipping carriers, insurers, and relevant parties. The company will make reasonable efforts to resolve the issue in a timely manner.
d) Replacement or Refund: If the investigation confirms that the loss or damage occurred during transit and is covered by insurance or applicable policies, the company may, at its discretion, offer a replacement of the damaged products or provide a refund for the purchase price, including any shipping charges.
e) Limitation of Liability: The company is not liable for losses or damages that occur during transit beyond its control. Customers are encouraged to consider purchasing additional insurance or protection for high-value items if available and deemed necessary.
f) Customer Cooperation: Customers are expected to cooperate fully with the company during the investigation process, which may include providing additional information, documentation, or affidavits as needed.
g) Exclusions: Loss or damage caused by customer mishandling, misuse, or failure to follow product instructions is not covered under this section. Customers are also responsible for compliance with any specific shipping or delivery instructions provided by the company.
5) Title and Risk
a) Title Transfer: Title to the products purchased from the company will pass to the customer upon full payment for the products, including any applicable VAT, taxes, fees, and shipping charges. Until such payment is received and cleared, the company retains ownership of the products.
b) Risk of Loss or Damage: The risk of loss or damage to the products passes from the company to the customer upon delivery of the products to the specified delivery address. This includes delivery to the customer's premises, a designated third-party location, or a carrier for onward transportation.
c) Customer Responsibilities: Customers are responsible for promptly inspecting products upon receipt and reporting any loss or damage in accordance with the "Loss or Damage in Transit" section of these terms and conditions. Failure to do so may affect the ability to process claims.
d) Force Majeure: The company is not liable for delays, losses, or damages resulting from events beyond its control, including but not limited to acts of nature, acts of government, labor disputes, or other force majeure events.
6) Liability
a) Limitation of Liability: The company strives to provide high-quality products and services. However, to the fullest extent permitted by law, we disclaim any liability for damages, losses, or claims arising from the use of our products or services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
b) Product Performance: The company does not guarantee specific outcomes or results from the use of our products or services. The performance of irrigation systems, products, or equipment may vary based on factors beyond our control, including environmental conditions, maintenance, and user operation.
c) Product Information: We make every effort to provide accurate and up-to-date information about our products and services. However, the company is not liable for any errors or omissions in product descriptions, specifications, or pricing. Customers are encouraged to verify product details before making a purchase.
d) Warranties: Any warranties provided by the company for products or services are subject to the terms and conditions specified in separate warranty documents or agreements. Customers should refer to the applicable warranty documentation for details on warranty coverage, limitations, and claim procedures.
e) Customer Responsibilities: Customers are responsible for the proper installation, use, and maintenance of products and equipment purchased from the company. Failure to follow product instructions or industry best practices may result in damage, injury, or other liabilities, for which the company is not responsible.
f) Statutory Rights: Nothing in these terms and conditions shall limit or exclude any statutory rights or consumer protections that may be available to customers under applicable laws and regulations.
7) Terms of Payment
a) Payment Methods: The company accepts various methods of payment, including but not limited to credit cards, electronic funds transfer (EFT), checks, or other agreed-upon methods. Payment details will be provided upon order confirmation.
b) Payment Due Date: Payment is due in full upon receipt of invoice, unless otherwise specified in writing. For approved credit accounts, payment terms may be negotiated and will be specified on invoices.
c) Late Payments: In the event of late payment, the company reserves the right to impose late fees and interest charges in accordance with applicable laws and regulations. Late payment may also result in the suspension of delivery of products or services until outstanding payments are received.
d) Overdue Accounts: Accounts that remain unpaid for an extended period may be subject to collection efforts, which may include engaging a collection agency or pursuing legal action to recover outstanding debts. Any associated collection costs and legal fees will be the responsibility of the customer.
e) Billing Disputes: If a customer believes there is an error or discrepancy in an invoice, they must notify the company in writing within 30 days of the invoice date. Failure to report billing disputes within this timeframe will be considered as an acknowledgment of the invoice's accuracy.
f) Credit Terms: The company may extend credit to customers based on creditworthiness and established credit agreements. Any approved credit terms will be documented in writing and are subject to periodic review.
g) Currency: All payments must be made in the currency specified by the company. Currency conversion fees, if applicable, are the responsibility of the customer.
h) Refunds: Refunds, if applicable, will be issued in accordance with our refund policy, which may vary depending on the nature of the products or services. The company reserves the right to determine refund eligibility on a case-by-case basis.
i) Payment Security: The company takes the security of payment information seriously. Credit card information and other sensitive payment details are processed securely and in compliance with industry standards.
8) Law
a) These conditions and each contract made shall be governed by English Law for all purposes.
9) Carriage Terms
a) Carriage Charges: Shipping and handling charges, if applicable, will be clearly communicated to the customer during the order process. These charges are based on factors such as package weight, size, destination, and the chosen delivery method.
10) Returns
a) Return Policy: The company is committed to customer satisfaction. If you are not completely satisfied with a product purchased from us, you may be eligible to return the product, subject to the terms and conditions outlined in this section.
b) Eligibility for Returns: To be eligible for a return, a product must meet the following criterial:
i) The product must be in its original condition, unused, and in its original packaging.
ii) The product must be returned within the specified return period, which is typically 30 days from the date of delivery, unless otherwise stated.
c) Return Process: To initiate a return, customers must follow these steps:
i) Contact The Company Customer Service: Notify our customer service team of your intention to return the product. You will be provided with instructions and a Return Authorization (RA) number, which must be included with the returned product.
ii) Package the Product: Safely package the product in its original packaging, including all components and accessories, and include the RA number.
iii) Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
d) Refund or Replacement: The company offers the option of a refund or replacement, depending on the circumstances:
i) Refund: If eligible, customers can choose to receive a refund for the purchase price of the product. Refunds will be processed within 30 business days after the returned product is received and inspected.
ii) Replacement: If the product is found to be defective or damaged, the company may offer a replacement product of the same or similar kind. Replacement products will be shipped once the returned product is received and inspected.
e) Exclusions: The following products or conditions are typically excluded from our return policy:
i) Products that have been used, altered, or damaged by the customer.
ii) Products that are not in their original condition, including damaged packaging.
iii) Customized or made-to-order products, which may not be eligible for return unless they are found to be defective or damaged.
f) Restocking Fees: In some cases, the company may charge a restocking fee for the return of certain products. Any such fees will be communicated to customers at the time of initiating the return.
g) Consumer Rights: These return terms and conditions do not diminish or restrict any statutory rights or consumer protections that may be available to customers under applicable laws and regulations.